• Green Motion Car and Van Rental
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Help before your rental

Help during your rental

Help after your rental

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First Name

Last Name

Email

Booking Reference / RA number

Country

The country you want to rent from

Rental Branch

Your Question

Please be as detailed as possible

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Submit

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First Name

Last Name

Email

Booking Reference / RA number

Country

The country you are renting from

Rental Branch

The location you are renting from

Your Question

Please be as detailed as possible

Add a File (Use shift to select multiple files)

Submit

Leave this field blank

First Name

Last Name

Email

Booking Reference / RA Number

Country

The country you rented from

Rental Branch

The location you rented from

What would you like help with? Charge Dispute (not damage)Condition of Car (not damage)DamageDocument RequestLost PropertyMileageFines/ChargesStandard of ServiceShuttle ServiceCost Reimbursement / Hoppa / Early ReturnsDeposit / ExcessDowngradeNo ShowAccident ReportExtension QueryFleet FailFeedback / Enquiry / Other

Desired resolution

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To place a booking

If you wish to place a new booking, or if you require further information before placing a booking, please use the “Help before your rental” form above or email [email protected].

To amend or extend your booking

Please note that all amendment requests must be made in writing and we are unable to accept or confirm amendments over the phone.

To amend an existing booking that has not yet started

If your rental has not yet started and you want to make an amendment, please email [email protected]

To amend or extend a booking that has already started

If you have already collected your hire vehicle and you wish to extend or amend your rental, please contact the rental station that you booked from directly. Their contact details can be found on your rental voucher, or by visiting our location page and searching for your pick up location.

To contact customer service

Green Motion operates an international franchise system with each country owned and operated under a Master Franchise Agreement. The Green Motion network are committed to delivering the very best service at market-leading rates. While we all strive to deliver a quality service, occasionally we understand things can go wrong. However, you can rest assured that when things do go wrong, we will do our very best to put things right.

Still not happy?

If your case has been open for 14 days and you have not received a response, or you wish to escalate a case, please contact the following: [email protected]

To contact a Green Motion location directly

If you would like to contact a local Green Motion worldwide location, please visit our locations page. Select the location of your choice, and you will find full contact information including telephone number and email address.

To enquire about Franchising

If you have an enquiry with regard to owning and operating a car and van rental franchise with Green Motion, please contact us on [email protected].